Travel Money Card FAQs

You have a few options. You can load money onto your card using the Travel Money Oz app, or by logging into your account on our website - from here, you can load via Debit or Credit Card (including using Google or Apple Pay), or via Bank Transfer (using Poli for secure and instant bank transfers), or you can load your Currency Pass in any of our stores nationwide. You can also reload your card with BPAY at any time from your online banking account (2-3 days for BPAY transfers to appear).

Up to 10! They include... USD, EUR, GBP, NZD, CAD, HKD, JPY, SGD, THB and AUD. 

If you're heading somewhere and their currency isn't one of the above, no stress - load in AUD (or any of the others) and withdraw the local currency from an ATM. Or swipe/tap as normal and it will convert as you go with each transaction at the daily Currency Pass spend rate.

We use extra authentication as a security measure when you reload funds. The SMS is sent from your bank, not us. If you can't receive the SMS, you'll need to contact your bank to update your details. As an alternative, try reloading using BPAY, however, if we're a new payee, it's possible your bank still may need to send a SMS.

Received an error during your reload? This means your card has not been loaded (even if you see the funds pending in your bank balance). Please contact us via payments@travelmoneyoz.com before you re-attempt your transaction.

To start, make sure you're logged into the Currency Pass portal then... 

Select Currency Card in the top menu, and Currency Card Settings 

Then click on the set default currency button 

Once this change is made, any unquoted Bank transfer or BPAY loads will land in the default purse.

The minimum amount you can load is $20 (AUD) but who are you kidding, you'll be spending alot more than that on your holiday. 

The maximum amount your can load onto your Currency Pass in one load is $10,000 (AUD). If you need more just speak to us in store.

How quickly do you need the money? Credit / debit card transfers are instantly available. Bank transfers will take 1 business day (Mon-Fri) and prior to 2pm AEST. BPAY will take a little longer, this is on average 3 business days. Alternatively, come and see us in store at one of our 140+ locations for more immediate assistance.

If a purchase cannot be completed because there are not enough funds in that currency on your card and you do have other currencies, the card will automatically convert other currencies to complete the purchase. The transaction will be split across 2 or more currencies and will appear that way on your statement. Read more about this in our PDS.

Log into your account by clicking on the login/register button at the top of the Travel Money Oz website. Once you're in, click on the Currency Card tab, and select Transfer between currencies. Select the currency you wish to transfer from, and to. From here you can enter the amount you wish to transfer. You will then see the amount of the new currency, along with the rate in which the transfer is completed. Don't forget to click "Confirm Transfer" to complete your transfer.

Please refer to our Fees and Limits for more information.