Ordering Online FAQs

You can order foreign currency online by visiting our website https://my.travelmoneyoz.com/purchase/add-funds on your phone, tablet or desktop and following our ordering process.

Yes. There is no minimum value for foreign currency cash orders, just whatever the smallest denomination of the foreign currency is and for Currency Pass card orders is $20.00 AUD. Maximum order amount you can purchase online is $9,999.99. For any bigger values you are welcome to visit our stores.

Although you cannot select specific denominations, we will try to give you a mix of notes, depending on the availability of the currency at the time of your order.

The exact same currencies you can buy in stores! 60+ currencies on cash and up to 10 currencies on our Currency Pass.

No. We only sell notes and our Travel Card.

Exchange rates for online orders and Travel Money Oz stores may differ slightly due to varying operational costs.

Credit/Debit cards only. Mastercard / VISA only, no AMEX.

Yes, 1 form of valid photo ID, such as driver's license or passport.

Yes, all deliveries and collections are safe, secure and fully insured.

If you're facing challenges while attempting to finalize an online card payment, please consider the following steps to troubleshoot the issue: 

1. Confirm that your card is either an Australian VISA or Mastercard. Please note that we do not accept cards issued from foreign countries. Also, double-check that no spending limits are imposed on your card. 
2. Ensure that your internet connection is stable and secure. A weak or interrupted connection can hinder the payment process. 
3. Use either the Chrome or Microsoft Edge web browser for the best experience. If you're using a different browser, switching to one of the recommended options may resolve the problem. Additionally, consider clearing your browser's cache and cookies. If you're using a tablet or iPad, using a computer might yield better results. 
4. Make sure that your browser allows pop-ups. Our checkout process incorporates 3DSecure technology, which involves sending an SMS to your mobile device to verify your card details. 
5. Verify that your card supports the 3DS SMS verification process. This applies to Verified by Visa or Mastercard SecureCode. Ensure that the mobile number linked to your bank account matches the one you're using. If you encounter any issues, we recommend reaching out to your card-issuing bank for further assistance. 

Here's some additional information about 3D-Secure protection: 

3D Secure is a set of rules and protocols designed to enhance security for online payments. Travel Money Oz actively utilizes 'Verified by Visa,' and 'Mastercard SecureCode.' 

After submitting your credit card details, your card issuer may prompt you to enter an additional code. Here's what you can expect from some major issuers: 

• ANZ: You'll receive a one-time code on the registered mobile number on your account. For assistance, call ANZ at 132 273. 
• NAB: You'll be required to enter your Online Shopping ID (OSID) found on the back of your card. For support, reach out to NAB at 132 265. 
• CBA: You'll receive a one-time code on the registered mobile number on your account. For help, log in to Netbank or contact CBA at 132 221. 
• WESTPAC: You'll get a one-time code on your registered mobile number. For support, log in to Online Banking or call Westpac at 1300 655 505. 
• BENDIGO BANK: You'll need to enter your Customer Number, which can be found on your card statement, desktop e-banking, or mobile e-banking. For assistance, call Bendigo Bank at 1300 236 344. 
• BANKWEST: You'll receive a one-time code on your registered mobile number. For support, contact Bankwest at 1300 368 748. 
• ST GEORGE: You may receive a one-time code or a call on your registered mobile number. For help, call St George at 13 33 30. 

If your bank is not listed above or if you have any questions about 3D Secure, please contact your bank directly for further information.

Yes, we offer delivery for foreign currency orders, both for cash and card, to your home address, work address or wherever you are staying. 

How long does it take to receive the currency through delivery? 

You can select any of the upcoming 14 days, the earliest being our same-day delivery offer for cash orders placed before 11am. You will be shown specific timeslot to choose for your convenience. Cards are delivered separately in 3-7 days.

Yes. Minimum order amount for cash is $500 AUD and $20 AUD for card. Maximum order amount you can get delivered in cash is $5,000.00 AUD and $9,999.99 AUD. Total cart can't be more than 9,999.99 AUD of cash and card combined. For any bigger values you are welcome to visit our stores.

Yes, deliveries for foreign cash will have a $20-30 delivery fee depending on the delivery address.

Yes, you can track the progress of your delivery on our emails and in your account. Moreover, our delivery partner will send you a tracking link for you to track the exact location of your foreign corrency order (just like food deliveries!).

No. The person making the order has the be the same person to receive the delivery, and must have ID proof.